COVERAGE FOR FOOTWEAR

Footwear from Cougar are covered for manufacturing defects under the following terms: 
•    Footwear Warranty: 6 months from the date of purchase. 

Limitations & Exclusions: 
•    The warranty is non-transferable. 
•    Coverage excludes damage due to dye transfer, accidents, misuse, alterations, repairs, or unauthorized servicing. 
•    Warranty claims are not eligible for monetary refunds. 
  

MAKING A WARRANTY CLAIM (ONLINE PURCHASES) 

If you believe your Cougar product has a manufacturing defect, follow these steps: 

1.    Email customersupport@cougarshoes.com with
· Your order number or confirmation email;
· 2–3 clear photos of the product (including the damaged area) and a brief explanation;
· Your full name, current shipping address, and phone number. 
2.    We will email you a Return Merchandise Authorisation number (RMA) and a return label. Please drop your return at your nearest UPS store. Note: This label expires in 30 days. If not used, return shipping will be at your own expense. 
3.    Package the item securely, ship the item to the address associated with your label.

Packaging Tip: You don’t need to buy new boxes or packing materials. Try to reuse your original shipping materials or any packaging you already have. To avoid confusion for the carrier, please remove or cover any old shipping labels.
  
If your Cougar item was purchased in-store and you believe it has a manufacturing defect, please return to the original store with your receipt. Warranty evaluations for in-store purchases must be handled at the retail location. 

Note: Warranty requests for items bought from other retailers or websites must be directed to those sellers.