Footwear

Subject to the below conditions and exclusions, footwear is protected against defects in materials and/or workmanship.

For Footwear, our warranty policy is 6 months from the date of purchase.

Conditions & Exclusions

The warranty offered by Cougar is non-transferable and does not cover damages arising from dye transference, accidents, misuse or any alteration, service or repair.

How to Make a Claim

Online Purchase

Start a claim now through our portal. Have in hand your order number and shipping postal code used to place the order.

Start a Claim Now

If you feel that the item you purchased has a manufacturing defect, please follow the instructions below:

Using the returns portal is quick and easy. Simply follow the steps below:

1. Click the link to our portal above.
2. Respond to the prompts; this step includes attaching pictures and explaining the details of the damaged item.
3. We will review your claim; the shipping label will be available to you once we approve it.
4. Repack your items back in the original packaging and visibly attach the appropriate return label associated with the product you are returning. Only one shipping label is generated per product.
5. Drop off your package with the appropriate carrier and make sure that your parcel is scanned as received at the time of drop off and a receipt is obtained. Take note of your tracking number as we will need this information if you require further assistance.
6. Processing times may take up to 7 business days. For more details on processing times, please review our full policy below. *Please note that shipping costs from the order are non-refundable.

*Warranty only applies to products purchased at Cougarshoes.com.

If you’d like to make an Exchange or a Return, please read this page for more details.

If you need assistance to submit your warranty claim, please email us.