FAQ

After adding your items to your cart, please proceed by clicking checkout and providing necessary information (shipping/billing address) and your payment information.

*You can always continue shopping on the website by clicking “continue shopping”

Once your order has been placed, we can no longer add or modify the order.

You will receive an email confirmation and will see that the payment went through on your credit card or bank statement.

After placing an order, please allow 2-14 business days to process your order. Once you have received an email confirmation with tracking details, your order will be delivered accordingly.

We accept MasterCard, Visa, Amex, Apple Pay and PayPal

Please note: We do not accept international credit cards.

Promotional codes can be applied at checkout. The promo box is located on the top right under the selected items. Promotional codes cannot be applied to items that are already discounted. For the welcome 10%, you will receive it by email when you subscribe. The welcome 10 is not a real code but a seasonal promotion.

Please email your request to Customersupport@cougarshoes.com and we will be able to send you a copy.

We currently do not offer Gift Cards.

We do not offer price adjustments or price matching.

Please note, standard shipping delays are 3-5 business days.

UPS and Fedex (Canada & US) and Canada Post (Canada only)

We ship within North America only (Canada, USA). If you're in Canada, shop on our Canadian website: cougarshoes.ca.

Free shipping for all orders over $100 before tax. For all orders under $100 before tax, shipping will be a non refundable fee of 10$.

No, we do not ship to PO Boxes at this time. Please provide a physical address for delivery.

Please track your order once you receive your tracking number, as we are unable to reship. A refund will be processed upon receipt.

It is possible that orders including more than one item may be shipped separately. In such cases, you will receive email updates that will provide you with the tracking details.

Please email us at customersupport@cougarshoes.com with your correct full mailing address and order number within 24 hours of purchase, and we will do our best to make the changes. For security reasons, we are unable to change the entire delivery address.

Please contact our Customer Service team at customersupport@cougarshoes.com to initiate a claim. You will receive an update within 12 business days.

Please email us at customersupport@cougarshoes.com.

Attach a photo of the incorrect item you received.

Attach proof of purchase.

Please be advised that we cannot modify or cancel any orders that have been placed.

This may happen if the item was out of stock at our warehouse when fulfilling your order or if our system flagged your payment method as fraudulent (e.g., incorrect billing information).

You will receive a cancellation email and a refund via your original method of payment.

We regularly restock our best sellers—be sure to check our website often!

Can't wait? Shop similar styles in the meantime!

All exchanges and returns must be submitted through our Returns Portal.

Shipping costs from online purchases are non-refundable for returns.

Once your order is received at our warehouse, please allow 7-14 business days for evaluation. After processing, you will receive an email confirmation for your refund.

Online purchases cannot be exchanged or refunded at retail stores. Any Cougar products purchased outside of Cougarshoes.com should be exchanged or returned to the original point of purchase.

Yes! Visit our Warranty Page for more information.

Proper care helps extend the life of your Cougar shoes. Follow these cleaning and maintenance tips based on material type:

Suede

• Use a suede brush to remove dirt and salt stains.
• Avoid detergents or spot-cleaners, as they may cause uneven color fading.

Leather

• Wipe away dirt and grime with a damp cloth.
• Avoid detergents or spot-cleaners to prevent uneven fading.
• Our ‘Always Waterproof’ leather is pre-treated with waterproofing chemicals. Apply a light layer of shoe leather conditioner after cleaning to maintain color and condition.
• Note: Leather conditioners or waterproofing products may darken the color of your boots.

Nylon

• Wipe away scuffs, dirt, and grime with a damp cloth.
• Avoid detergents or spot-cleaners to prevent uneven color fading.

Neoprene

• Made with anti-microbial material to prevent bacteria growth and keep feet fresh.
• Clean with a damp cloth.
• If damp from weather or activity, blow-dry the interior while keeping boots upright.

Synthetic

• Wipe away scuffs, dirt, and grime with a damp cloth.
• Avoid scrubbing or soaking man-made uppers, as this may weaken or damage the material.

For long-lasting wear, follow these care tips and store your footwear in a cool, dry place.